Customer Experience
| Advanced

Customer Experience
| Advanced

Since its inception in 2001, Advance Call has contributed to improving the lives of its customers significantly by the services the company provides through its interactive customer contact centres.

 

The company takes pride in its motto ‘Customer Experience |  Advanced’.

 

Advance Call has established itself as a market leader by offering innovative solutions and exceptional service.

Advance Call is:

  • a Level 1 BEE contributor;
  • a member of CCMG (Contact Centre Management Group);
  • a member of BPESA (Business Process Enabling South Africa);
  • ISO 9001 certified for operating a Quality Management System; and
  • a local and international Technology Innovation award winner.

Services

Advance Call offers a wide range of specialised services, all aimed at ensuring that customer queries are attended to and solved expeditiously.

OUR SERVICES INCLUDE:

FACILITIES AND INFRASTRUCTURE MAINTENANCE ASSET CARE

Our FAIM Contact Centres provide a breakdown logging and preventative maintenance facility to asset managers. Detailed reports give asset managers control over costs and performances.

HOME MAINTENANCE LINE

The home maintenance service connects homeowners with rated home maintenance professionals (Pros). HML schedules the work for the most convenient date and time, and is available 24 hours a day, 7 days a week; either online at www.hmline.co.za or by calling
0860 004 004.

FAcilities MAINTENANCE LINE

The facilities maintenance service connects tenants, managing agents and landlords with rated office and retail park maintenance professionals (Pros).  FML schedules the work for the most convenient date and time, and is available 24 hours a day, 7 days a week; either online at www.fmline.co.za or by calling 0860 004 010.

Solutions for Water Infrastructure

Owners and custodians of water infrastructure get solutions through our Umfula Consort (www.umfula.co.za) and SafeWaterAfrica (www.safewaterafrica.eu) consortiums and our Blue and Green Drop administration service. Advance Call has an extensive network of partners, enabling us to solve water problems from a multitude of perspectives that are usually beyond the capability of most individual companies.

BUSINESS PROCESS OUTSOURCING

Outsourcing of customer interaction centres for business through our

BPO centres, which include:

  • Gender Based Violence Command Centre on behalf of the Department of Social Development
  • Grade 12 learners support on behalf of the Department of Basic Education
  • SMME Payment Assistance Hotline
  • Consumer Protection Act compliance

Board of Directors

Dr Sybil Seoka

CHAIRPERSON

Sybil Seoka, chairperson of the Advance Call Board, holds a PhD from the University of Illinois at Chicago.

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PJ Botha

DIRECTOR

PJ Botha was the South African Consul General in Hong Kong from 1989 to 1992 and the South African Head of Mission to Singapore from 1992 to 1995.

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Philippus Fouché

DIRECTOR

Philippus Fouché is the founder of and a shareholder in Advance Call and has been instrumental in establishing the company.

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Noluvuko Mathibe

DIRECTOR

Noluvuko Mathibe holds an MBA from Wits Business School (1993) and a BCom degree from Fort Hare University (1982).

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Alan Tait

CHIEF EXECUTIVE OFFICER

Alan holds a Mechanical Engineering degree from Stellenbosch University.  He is a past shareholder and Managing Director of Pragma Africa, where he was instrumental in establishing highly successful asset care centres.

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 T +27 12 452 0587

Suite 5 / Groenkloof Forum Office Park

57 George Storrar Drive

Groenkloof / Pretoria / South Africa

©Advance Call. All Rights Reserved.