RAMP (Repair and Maintenance) Call Centre
The RAMP Call Centre serves as a central
communication hub for the logging, tracking
and reporting of breakdowns at more than
1 142 government facilities and, notably, over 523
elevators.
This call centre is at the heart of the government’s
service-delivery initiative for breakdowns
occurring at prisons, border ports of entry,
harbours, police stations, country-wide military
bases, Home Affairs offices and courts
of law.
Day to Day Maintenance Call Centre
Based on the success of Advance Call’s
implementation of the RAMP Call Centre, the
company was appointed in March 2007 as the
preferred call centre service provider for the logging,
tracking and reporting of breakdowns at the balance
of more than 16 287 national government facilities.
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Prestige Facilities Management Call Centre
Advance Call was appointed in March 2006 as an
independent off-site call centre to serve the South
African Parliament, the offices of the President
(Tuynhuys), residences of the RSA cabinet (Groote
Schuur Estate, Genadendal), as well as residences of
members of parliament.
The Prestige Call Centre’s services focus on the
rendering of support for the logging, tracking and
reporting of emergency and other incidents related
to the infrastructure of the facilities.
Dolomite Call Centre
The Dolomite Call Centre aims to address the
threat posed by the dolomite under-lying the Thaba
Tshwane area. The prompt response of this call
centre aims to minimise the risk posed by potential
incidents that may contribute to the formation of
sinkholes. |
