Customer Experience
| Advanced

Customer Experience
| Advanced

Since its inception in 2001, Advance Call has specialised in the conceptualisation, development, implementation and operation of unique Contact Centre solutions for various customers.

 

Advance Call has diversified to offer a wide range of Business Process Outsourcing solutions and has contributed to improving the lives of its customers significantly by providing excellent solutions for service delivery through interactive customer Contact Centres.

 

The company takes pride in its motto ‘Customer Experience |  Advanced’.

 

Advance Call has established itself as a market leader by offering innovative solutions and exceptional service.

Advance Call is:

  • a Safeline-Ex service provider certified by The Ethics Institute
  • ISO 9001 certified for operating a Quality Management System
  • a member of CCMG (Contact Centre Management Group)
  • a member of BPESA (Business Process Enabling South Africa)
  • a local and international Technology Innovation award winner.

Services

Advance Call offers a wide range of specialised services, all aimed at ensuring that customer queries are attended to and solved expeditiously.

OUR SERVICES INCLUDE:

FACILITIES AND INFRASTRUCTURE MAINTENANCE CONTACT CENTRES

The FAIM Contact Centres provide a breakdown logging and preventative maintenance facility to asset managers. These Contact Centres aim to improve the efficiency, effectiveness and responsiveness of operations at the various facilities. The FAIM Solution assists owners and maintenance teams in improving turnaround times on breakdowns, and ensures adherence to preventative maintenance programmes and compliance with relevant standards. A user-friendly web-based application with a real-time reporting dashboard give asset managers control over the performance of their assets.

ETHICS & FRAUD HOTLINE

Advance Call’s Ethics & Fraud Hotline is certified by The Ethics Institute as a Safeline-Ex service provider and assists organisations in combating fraud and corruption by providing a dedicated safe report line, as well as awareness material and training.  The Ethics & Fraud Hotline is available 24/7 and provides employees, customers, suppliers, service providers and other interested parties with various channels of communication to disclose fraud, corruption, theft, misconduct or  any other unethical behaviour or practice.

BUSINESS PROCESS OUTSOURCING

Over the years, Advance Call has diversified its service offering to include Business Process Outsourcing Contact Centres. These centres assist businesses and government institutions to improve their turnaround time and service delivery to their own customers.

 

The BPO contact centres that Advance Call successfully hosted include the:

  • Gender-Based Violence Command Centre on behalf of the Department of Social Development
  • Grade 12 learners support on behalf of the Department of Basic Education
  • SMME Payment Assistance Hotline on behalf of the South African Government.

Solutions for Water Infrastructure

Owners and custodians of water infrastructure obtain solutions through the SafeWaterAfrica  consortium and the Blue and Green Drop administration service.  Advance Call has an extensive network of partners, all working together to solve water problems from a multitude of perspectives that are usually beyond the capability of most individual companies.

 T +27 12 452 0587

Suite 5 / Groenkloof Forum Office Park

57 George Storrar Drive

Groenkloof / Pretoria / South Africa

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