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Advance Call is a boutique call centre company. Since its inception in 2001, Advance Call has specialised in the conceptualisation, development, implementation and operation of unique communication solutions.

The company has established itself as a South African market leader in the field of facilities and infrastructure maintenance and business process outsourcing call centres.


Facilities and Infrastructure Maintenance Call Centres

Advance Call’s facilities and infrastructure maintenance call centres serve as a central communication hub for several departments of the South African national government.

The aim of these call centres is to improve the efficiency, effectiveness and responsiveness of operations at 17 429 government facilities, such as harbours, border ports of entry, police stations, correctional facilities, defense force installations and courts of law, as well as 523 Schindler, Otis and other elevator installations in government buildings.

Advance Call hosts, inter alia, a dedicated Facilities and Infrastructure Maintenance Call Centre serving the South African government’s prestige property portfolio, which includes the South African Parliament, as well as the offices of the President of the Republic of South Africa.


Business Process Outsourcing

Advance Call has over the years differentiated its service offering to include business process outsourcing call centres. Most notable is the Public Sector SMME Payment Assistance Hotline. Advance Call developed, implemented and is currently operating this unique call centre with the strategic objective of providing small, medium and micro sized enterprises (SMMEs) with cash-flow security. This hotline’s services are aimed at fast-tracking overdue payments to SMMEs, and in this way is assisting Government in its initiative to ensure that the liquidity of these businesses is not affected by late payments.

Emergency Call Centres

Advance Call has extensive experience in expediting the development, implementation and operation of emergency call centres and has, amongst others, developed and operated on an urgent basis call centres that vary from tourism and trauma counseling to an emergency load shedding call centre.

Service Commitment

The leadership of Advance Call is committed to service excellence’ and consists of professional and experienced industrial and systems engineers, who are integrally involved with the management of the company, as well as the continuous development of designs and systems with the aim of rendering unique services.

Professional background in consumer science and qualifications in quality management further enable the leadership team to render a most efficient service to clients.

The dedicated staff complement of Advance Call includes a core team of professional, trained fulltime operators, as well as a team of professional, trained after-hours operators. All calls are received and processed by a client-orientated team trained to handle every possible situation.

Advance Call has invested substantial resources in the training and capacity building of its employees who attend regular accredited courses, such as the
following:

  • Creative and constructive approaches to conflict resolution
  • Call centre voice-clinic training
  • Call centre operations management
  • Quality control and customer satisfaction.
 
      Copyright ® 2010 Advance Call
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