Introduction

Advance Call has extensive experience in rendering services and solutions for outsourced in-bound and out-bound call centres.

Spectrum of Services and Solutions

The company’s unique and innovative business approach establishes flexible communication hubs, providing for the complete spectrum of call centre services and solutions – from the formulation of business process outsourcing services to the development and implementation of integrated solutions.

The spectrum of services includes the development, implementation and operation of emergency call centres.

Services

• Stakeholder identification
• User requirement specifications
• Call centre approach re-engineering
• Customer relationship management

• Customer support services
• Customer satisfaction audits
• Outsourcing strategies
• Process flow diagramming
• Engineering solutions
• Project management
• Custom reporting services

Solutions

• Hardware expertise sourcing
• Customised software development
• Integrated communication solution

Service Excellence

Advance Call strives towards ‘service excellence’ and is proud of its average call answering time of 5 seconds, and average call duration of 1 minute and 50 seconds.

Customer Satisfaction

All services adhere to the ISO 9001:2008 quality standard, and audits in terms of this standard indicate a customer satisfaction level of 99%.