Advance Call has developed novel information and communication solutions to provide clients with real-time information at their fingertips, in addition to conventional communication channels, such as voice, fax, email and SMS.
A reporting dashboard was conceptualised and developed by Advance Call as a user-fiendly information display, allowing clients from anywhere in the world to view real-time Contact Centre information, such as operational statistics and key performance indicators.
The reporting dashboard highlights and extrapolates key data from the Contact Centre.
Advance Call has developed a web-based application that allows users secure access to a range of reports.
This web-based application also provides an interface for users to interact with the Contact Centre by allowing them to update or to close calls. These actions trigger follow-on processes, including SMSs and emails, according to the applicable process flow.
Advance Call’s Contact Centre solutions are all ISO 9001 Quality Management System compliant.
The Gender-Based Violence Command Centre was awarded the 2014 CCMG Best Technology Innovation award and the 2015 BPESA Innovation Award. In 2015, the Gender-Based Violence Command Centre was also awarded the Global Best Technology Innovation Award at the 10th Contact Centre World Awards.
Advance Call was awarded the Bronze Award for Best Quality Auditor at the 2013 CCMG Industry Awards.